Only UNUSED yarn IN RESALEABLE CONDITION WITH ORIGINAL LABELS & PACKAGING are returnable.
Yarn purchased from our online store must be returned within 14 days of receipt.
Yarn purchased in-store must be returned with your receipt within 60 days of the purchase date.
Items that may NOT be returned are:
* Bags & Totes
* Needle & Other Organization Cases
* Buttons / Closures
* Sale and Clearance Items
* Accessories & Notions (such as ball-winders, swifts, stitch markers, spindles, tape measures etc.)
* Yarn without their original labels and packaging
Shipping charges are NOT REFUNDABLE. An exception will only be made if merchandise is defective or we have sent an item in error.
Before making any returns, you MUST call us at 203-389-5117 or e-mail us at firstname.lastname@example.org for a return authorization.